We want you to be satisfied with your purchase from Kasute.shop. If you’re not satisfied with your purchase, we offer a simple return and exchange policy. Please read the following carefully:
- Return/Exchange Requirements
Returns or exchanges must be made within 30 days of receipt.
Items must be unused and in their original packaging, including tags, boxes, etc.
When submitting a return request, please provide your original order number and proof of purchase. - How to Request a Return/Exchange
Log in to your account and complete a return request.
Alternatively, you can submit your return request by email.
Our customer service will process your request within 48 hours and provide further instructions. - Return/Exchange Costs
If the return is due to a defective item or the wrong item was sent, we will cover the return shipping costs.
If the return is for other reasons (such as dissatisfaction or incorrect size), the return shipping costs are the customer’s responsibility. - Refund Processing
Once we receive and verify the returned item, we will process your refund within 7-10 business days.
Refunds will be processed based on your original payment method.